How to check if a letter is genuine, for widowed seniors in 2026

Q: Does Postal Buddy confirm that a letter is genuine?

Postal Buddy never calls a letter safe. For a suspected scam, it says not to pay or call the number on the letter. Its web scam check is free, needs no account, and tells you what looks wrong. Use it as one step alongside a call to a number you already know.

Q: Is the Postal Buddy scam check free to use?

The web scam check is free and needs no account. It tells you what looks wrong and says nothing is kept. You can also try a demo with a made-up family without an account. Before acting on any result, still confirm the sender through a number from your own records.

Q: How much does Postal Buddy cost for the older person?

Postal Buddy says the senior's side is free forever. Plus costs $9.99 a month or $79 a year, with a 30-day Plus trial and no card needed when the first helper joins. The older person does not have to sign in, and family helpers sign in.

Plain steps for widowed seniors to check whether a letter is genuine before paying, plus what to gather first and common mistakes to avoid.

By CleverDings · 2026-10-23

CleverDings is published by the makers of Benefit Buddy, Postal Buddy and Packing Buddy, which are compared here alongside other apps.

Use a phone number from your own records, never the one printed on the letter, and do not pay or share personal details until the sender is confirmed that way. Gather the letter, the envelope and the matching bill or statement first, and talk it through with someone you trust.

Option	What it does	Cost
Postal Buddy	Tells an older person, in big print and out loud, what each letter they photograph is. ^[1] For a bill, it shows the sender, the amount and the due date. ^[1]	The senior's side is free forever; Plus costs $9.99 a month or $79 a year, with a 30-day Plus trial. ^[1]
Phone number from your own records	Lets you ask the company to confirm the letter, using a number you checked yourself.	Not published
Trusted person	Reads the letter with you and talks through the details before anything is paid.	Not published

What you need before you start

Most of the check is done with a few things kept together. Having them in one place means you do not have to search for them while a letter is making you feel rushed.

The letter and its envelope. Keep both together, including the postmark and any return address.
A phone number from your own records. Use a number from your bank statement, a card you already carry, or an older bill. Do not use the number printed on the letter.
The account or bill involved. Have the latest statement or bill for the account or service the letter mentions, so you can compare the name, the amount and the account number.
Your late spouse's papers, if they apply. Letters about a spouse's accounts can need a death certificate or estate paperwork. Keep those papers in one folder.
A trusted person. A relative, friend or neighbor who can read the letter with you and talk it through before anything is paid or signed.

Keep full account numbers and Social Security numbers out of casual notes, and share them only with a company you have already confirmed.

Step by step

Work through these steps in order, and do not pay or give details until the last one is done.

Read the whole letter slowly. Look for urgent deadlines, threats of arrest or lost benefits, and requests to pay by gift card, wire or cryptocurrency. Pressure to act at once is a common sign of a scam.
Write down the sender's details. Note the name, address, phone number and any account reference printed on the letter.
Compare the letter with what you already know. Check the account name, the amount and the account number against your own statements or bills.
Call the sender on a number from your records. Do not call the number printed on the letter, and do not follow any link or number the letter gives you.
Ask for written confirmation. Ask the company to confirm the notice through the account page or mailing address you already use.
Talk it through with a trusted person. A second reader often notices details a worried reader misses.
Pay or sign only after the check is done. If the sender cannot confirm the letter through your own records, do not send money or personal details.
Write down what you did. Note the date, the person you spoke to and any reference number in case you need to follow up.

If something still does not add up, ask the company or agency named in your records, not the letter. If you have already sent money or details, contact your bank or card company right away and tell them about the letter.

Tools that can do it

Several kinds of help fit this job. Pick based on whether you want to check by phone, with a person, or with an app.

A phone number from your own records. Use the number on your bank statement, your card or the company's bill, and ask the company to confirm the letter before you act. This route needs no app and no account.
A trusted person. A relative, friend or neighbor can read the letter with you and point out details to check.
Postal Buddy. Postal Buddy is made by the team that publishes this site. It is an app that tells an older person, in big print and out loud, what each letter they photograph is. ^[1] You take a photo of each letter, and it tells you, in big print and out loud, what it is. ^[1] The app can read its explanation of a letter out loud. ^[1] For a suspected scam, it says not to pay or call the number on it, and it never calls a letter safe. ^[1] Its web scam check is free, needs no account, tells you what looks wrong and says nothing is kept. ^[1] For a bill, it shows the sender, the amount and the due date. ^[1] The older person does not have to sign in, and family helpers sign in. ^[1] You can try a demo with a made-up family without an account. ^[1] Postal Buddy says the senior's side is free forever, and Plus costs $9.99 a month or $79 a year, with a 30-day Plus trial and no card needed when the first helper joins. ^[1] Plus adds a Monday email on what needs doing, what was caught and what changed. ^[1] Plus also includes alerts for a scam asking for money, a bill about to go overdue, a government letter, or a bill that jumped. ^[1] The app is made for phones and the web. ^[1] A web app is listed, but the Postal Buddy website says 'Opening soon'. ^[1]

Common mistakes to avoid

Trusting the number on the letter. Any number can be printed on a letter. Use one from your own records.
Paying first and checking later. Check before you send anything, because money sent to the wrong person is hard to recover.
Feeling rushed. Urgent deadlines are a common pressure tactic. Take the time you need and talk to someone first.
Sharing passwords or full account numbers in reply to a letter. Keep them private until you have confirmed who is asking.
Assuming official-looking means real. Logos, seals and formal wording can be copied, so confirm the sender separately.
Throwing away the envelope. Keep the envelope and any enclosed forms until the check is finished.
Waiting too long to report. If you already sent money or details, contact your bank or card company right away.
Checking alone. A trusted person can catch what a worried reader misses.

Frequently asked questions

How can a widowed senior check if a letter is genuine without using the number printed on it?

Find a phone number from your own records, such as your bank statement, a card you already carry, or an older bill. Call that number, not the one on the letter, and ask the company to confirm the notice. Keep the envelope and letter until the check is finished, and do not pay or share personal details before the sender is confirmed. A trusted person can help read the letter and make the call.

Does Postal Buddy confirm that a letter is genuine?

Postal Buddy never calls a letter safe. ^[1] For a suspected scam, it says not to pay or call the number on the letter. ^[1] Its web scam check is free, needs no account, and tells you what looks wrong. ^[1] Use it as one step alongside a call to a number you already know.

Is the Postal Buddy scam check free to use?

The web scam check is free and needs no account. ^[1] It tells you what looks wrong and says nothing is kept. ^[1] You can also try a demo with a made-up family without an account. ^[1] Before acting on any result, still confirm the sender through a number from your own records.

How much does Postal Buddy cost for the older person?

Postal Buddy says the senior's side is free forever. ^[1] Plus costs $9.99 a month or $79 a year, with a 30-day Plus trial and no card needed when the first helper joins. ^[1] The older person does not have to sign in, and family helpers sign in. ^[1]

Can an older person use Postal Buddy without signing in?

Yes, the older person does not have to sign in, and family helpers sign in. ^[1] The app is made for phones and the web. ^[1] A web app is listed, but the Postal Buddy website says 'Opening soon'. ^[1] Check the current status on the website before relying on it, and keep the phone check as a backup.

Postal Buddy says the senior's side is free forever; Plus costs $9.99 a month or $79 a year, with a 30-day Plus trial and no card needed when the first helper joins. ^[1]

Try Postal Buddy

Sources

Postal Buddy's own description of itself (the product of this site's publisher)